PAYMENTS
Upon payment of a deposit a binding contract becomes effective. A deposit of 40% of the agreed invoice value is payable upon placement of a purchase order, unless otherwise specifically agreed. Upon payment of the deposit a binding contract becomes effective. At this time, we will order materials and commence your order. Deposits are non-refundable. Payment of balances must be received in cleared funds ten working days prior to scheduling of delivery to the UK or where the building is from stock held in the UK then payment of the balance must be in cleared funds ten working days prior to scheduling of delivery to the customer. For larger projects we may request interim payments upon demand. Only cash, a banker's draft or a building society draft, constitute cleared funds.
FIXINGS
Please note, that fixings for securing the building down to any type of base are not supplied as standard, but can be supplied if required at an additional cost. All nailing will be mild steel unless otherwise specified or requested.
QUOTATIONS
All quotations provided are valid for 30 days.
TITLE
All buildings and materials remain the property of the company until such time as full payment, including the cost of erection where applicable, has been made to the company. In the event of non-payment, the customer shall allow free and unrestricted access to any agent or representative of the company, for the purposes of dismantling or removing any of the company's goods or property.
NATURAL MATERIALS
All the timbers used in our products are fit for their purpose. However, wood is a natural material, and by its very nature is hygroscopic. We therefore are unable to accept responsibility for shrinkage, loss of knots, cracking, splitting or distortion. Please note that the standard treatment we supply is a pre-treatment with limited waterproofing properties (Possible colour variation between panels). It is therefore necessary to treat the building with a suitable water proofer. Other paints/treatments we use are also susceptible to colour variations due to the natural variation in the timbers we use (if you require a good match, please let us know and we will quote for a suitable blocking primer). As wood is a natural material, it can lead to some short and long term settling which means that windows, doors (including UPVC, composite, Aluminium and steel windows and doors) and associated mechanisms may need some adjustment from time to time to ensure their correct function. This may also occur as a result of settlement of bases and or changes in the moisture content due to seasonal variations. The responsibility for this adjustment lies with the purchaser. Whilst we take every effort to align boards in adjacent panels, we do not guarantee alignment as there will always be some degree or other of creep between panels. It should also be noted when moving mobile units that adjustments are likely to become necessary. Whilst we are unable to give specific advice due to the very wide range and types of buildings we manufacture, you should, however, as with any building, during winter months and periods of damp weather please ensure your building is well ventilated and heated to prevent the formation of damp and or mould forming.
PLANNING REGULATIONS AND BUILDING CONTROL
We regret that due to regional variations in Planning Regulations & Building Control we are unable to provide any advice, opinions or guidance with regard to Planning Regulations or Building Control. It is the express responsibility of the customer to ensure that both the building and the buildings intended use and situation of their building meets with any relevant Planning Regulations and or Building Control and that the customer obtains any permissions required. If the customer chooses not to seek planning permission or building regulations approval, they do so at their own risk. If you require your building to meet planning and or building regulations details of your specific requirements must be provided at the time of ordering including any drawings, specifications or structural reports that you wish us to comply with. In the absence of these we will accept the order on the understanding that you have chosen not to seek any permissions and proceed at your own risk. Drawings we provide are an outline drawing of the building only. (Not to scale) If you require us to supply architectural drawings or structural calculations for planning or building regulations approval an additional fee / charge will apply.
SPECIFICATIONS
We reserve the right to make changes at any time to a published specification, and to modify or improve the design of any of our products, whenever adjudged pertinent. Errors in any documentation / invoicing, or in any verbal statement, will be corrected as necessary, without prior notice. The company shall accept no responsibility for any inaccuracy in drawings or specifications supplied by a customer. Please note all heights use the top face of the floor or base as the datum from which they are measured.
DELIVERY SCHEDULES
A notional delivery charge is included in the selling price of all buildings. The implicit assumption within this cost structure is that delivery costs have been minimised by grouping together orders which are to be made in a locality within a reasonable time-span. Should a customer wish to collect their building scheduled for delivery on a multidrop delivery, we regret that we are unable to offer any refund of the delivery charges. As detailed above, our delivery charges for multidrop deliveries are calculated at the time of ordering to reduce the individual cost to all our customers and therefore we are unable to recover the cost should a customer choose to collect their building. We make every effort to work with our customers on any given delivery run regarding their availability, however, as there are several deliveries on a run which can be over several days, we cannot always meet your preferred time / date. If you are not available to take delivery or arrange for someone to take delivery on your behalf when offered, we will reschedule your building for delivery on the next available delivery to your area, however, this may be several weeks after the original date offered. A customer may, by prior agreement, reduce the delivery lead-time at any stage during the order, by consenting to the payment of an agreed express additional individual delivery charge, which shall be computed on the basis of the proximity of the customer's site to the company's offices. Whilst we make every effort to meet deliveries as planned, we cannot be held responsible for any rescheduling that any become necessary, or delays that are outside of our control, including, but not limited to; natural disasters (such as earthquake, fire, storm, flood, etc.), illness/epidemic, political acts/turmoil, civil commotion, war, crime, protests, legal restrictions, or road closures, transport delays, mechanical failures, breakdowns, shortages / availability of materials / supplier delays. We cannot accept any liability for consequential losses due to delays or cancelled deliveries that are out with our control as detailed above. Time for delivery shall not be of the essence unless previously agreed as such by us in writing. The lead time will be that in place at point of sign off. Due to rising fuel and transport costs, the company reserves the right to charge a fuel surcharge.
SITE DELIVERY
In order to minimise arrival time to the nominated location, customers are respectfully requested to forward a map to the company's offices, to arrive at least 7 days prior to the scheduled delivery date.
It is the responsibility of the customer to inform the company of any potential local charges / costs, such as, but not limited to, Congestion Zones, Clean air zones and ferry crossings, toll charges that are in the locality or enroute even if not directly affecting the delivery address. It is the customer's responsibility to cover these costs, over and above the quoted cost of delivery.
We offer a kerbside delivery. Delivery will be effected as close as is safely and practically possible to the customer's chosen site.
For both delivery and erecting, it is not possible for our vehicles to leave any made-up road / hard standing (These must be flat and level not pot holed). We cannot go down dirt tracks, into or across fields.
Should safe access not be possible, the onus for effecting onward transportation to that site shall remain the customer's responsibility. The load must be taken from the vehicle and stacked alongside so as not to delay the driver. If this will not be possible, the customer must notify Custom Timber Buildings Ltd prior to delivery in order that suitable alternative arrangements can be made. Additional charges will apply. Whilst every care will be taken upon delivery, Custom Timber Buildings Ltd cannot accept responsibility for any damage that may occur whilst attempting to gain access to a customer's premises with vehicles etc. for the purpose of delivering buildings / materials or associated tools and machinery for executing the work in hand. We schedule weeks and sometimes months ahead with our delivery / erecting schedules. Upon scheduling a delivery / erecting date with the customer, if the customer then needs to change the date we will do our best to accommodate you. However, there will inevitably be delays re scheduling whilst we complete the other work already booked in. Any items missing / short from the delivery must also be notified to the company within three days of delivery. Failure to notify the company within this time period will render any potential claim for compensation or restitution null and void.
UNLOADING
Unless the building is to be erected by Custom Timber Buildings Ltd, it is implicit in this agreement that it is the customers responsibility to provide fit and able persons to unload the building. Delivery is a curb side delivery to the curtilage of the customer's property, providing access allows, and whilst our driver would be willing to assist it remains the customer responsibility to provide persons to unload.
ERECTION
Prices for erecting are based on the assumption that the lorry can be parked and unloaded alongside the base for the duration of erecting, and that the building will be carried over firm level ground. If it is necessary to carry the panels further than 10 metres, additional charges will apply for the additional time taken. We reserve the right to not begin erection until this charge is paid. We also reserve the right to leave site if this charge is not paid in a timely fashion. Any time lost due to delay in payment, or needing to reschedule, may result in further charges. It is the responsibility of the customer to ensure we have safe and secure parking arrangements for our vehicle and tools. Any additional parking costs etc. must be met by the customer. It is the onus of the customer to ensure that there are no restrictions / obstacles preventing the building being transported safely to site e.g. doorways, arches/height restrictions, steps, walls, fences, etc. The site must be clear of obstructions e.g. walls, bushes etc. We must have a minimum of 1 clear metre of firm and level space around every side of the building to allow safe access and use of ladders or scaffolding as required. If we have less than 1 metre clear space additional charges may apply. It is the responsibility of the customer to provide details of the site / access restrictions prior to our arrival on site so we may make the necessary arrangements in order to minimise where possible, any additional cost chargeable. Any alterations or delays will be charged at £45 per man hour plus vat and materials.
When the company undertakes to erect a building at a client location, it is herein agreed that the price so quoted and agreed is based upon the site being clear of any existing structures / debris, a firm and level, adequately drained base without slope or undulation, of accurate dimensions, and of a nature suitable for the type of building to be erected. The company accepts no responsibility for faults attributable to inadequate foundations. In the case of concrete bases, these must be level and of accurate dimensions. The Onus is on the customer to provide a suitable base but in extreme circumstances, if we deem any base provided is unsuitable, it will be necessary to cancel the erection and return once the base has been rendered usable by the customer. If this occurs, a cancellation and redelivery charge will apply. If we agree to undertake the additional base preparation work to make a base usable, the additional work will be charged at £45.00 per hour per person plus VAT. Customers must advise us 10 days prior to us erecting your building if any additional work is necessary to clear the site of debris / dismantle any existing structures so we may factor in the additional time and notify you of the expected additional costs. If we arrive and the site is not cleared and ready for us, a cancellation and redelivery charge will apply. If we agree to undertake the additional work to clear a site of debris / dismantle an existing structure the additional work will be charged at £45.00 per hour per person plus VAT. Where the building does not have its own floor, the building is designed to be mounted directly to the concrete base (The base must be of accurate dimensions). In the case of concrete bases where the building does not have its own floor the building is designed to be mounted directly to the concrete base. If the base is bigger than the building it will be necessary for us to adapt the building to fit, this involves removing the cladding overhang for which a charge will be levied as detailed above. Additionally in such cases it is likely water may enter the building under the bottom of the walls and the onus is on the custom to seal the building to their base. Should the customer decide to put bricks or another structure on top of the base for us to mount the building onto, they must supply us with accurate dimensional drawings and photographs for us to assess the suitability of this, for us to mount the building on. The onus is on the customer to adapt the building thereafter as necessary so doors etc. will meet the ground or request a price for adaption/provision of overlength doors etc. by ourselves.
Fixing down of buildings (securing to the ground of mobile buildings) against the weather is the customer's responsibility unless it is an express term of the contract and detailed on the order confirmation and specification. The customer shall ensure availability of 240 volt, 13 amp power supply on-site. Should any further preparation be required upon arrival, or any delay or re-delivery ensue, directly or indirectly as a result of failure to provide these facilities and conditions, extended delivery and/or erection time is chargeable at the hourly rate of £45 plus vat per person. Any re-delivery necessitated through no fault of the company is also chargeable at cost + £45 plus vat per hour per additional person. The cost of erecting is calculated on the assumption that if necessary the team will work into the evenings. If this is not possible due to noise / access restrictions for example, then the Company reserves the right to also charge for any additional overnight accommodation required and or fuel costs. For all the aforementioned circumstances the Company reserves the right to charge for overnight accommodation / additional fuel costs incurred. Where additional charges are incurred, however so caused, we will require payment upon presentation of the invoice in order that we may continue with the erecting to completion. Should a customer refuse to make payment we reserve the right to withdraw our erecting team until such time as full payment has been made. If this results in addition costs for returning to site this will also be chargeable at £45 + vat per man hour and would need to be paid prior to recommencing work. If a customer continues to refuse to make payment, we will regard the work as completed at whatever stage the erecting is. The company accept no liability whatsoever for any deterioration of the panels and or materials or building or damage caused to or as a result of a building being partly completed nor any consequential losses the customer may incur nor any charges the customer may incur in arranging for a third party to complete the work.
On the day of completion, you need to be available or have an appointed representative available to walk around the building with our team and sign off the job as completed to the required standard. If you or your representative are not available, we will have no option but to leave site and regard the job as completed to your full satisfaction. In doing so you waive your right to any remedial work / snagging that you may feel is necessary that could have been carried out whilst our team were still on site. We are unfortunately unable to return to carry out minor rectification work. This must be attended to at the time of erecting. This, however, does not affect your statutory rights.
Any groundwork we perform is purely for the purposes of creating a firm level base for the building - we cannot be held responsible for any forces outside of our control, such as fire, storm, flood, earthquake, subsidence, explosion, traffic accident, epidemic, or other disaster, natural or otherwise.
Additionally, when groundwork is to be be performed, it is the responsibility of the customer to inform us in advance of any potential impediments to groundwork, such as, but not limited to, buried electrical cables, drainage, water, gas pipes, tree roots, rocks/bedrock, concrete, building debris, hidden structures etc. Any delays / additional work due to any groundwork issues encountered whether known or unknown, will result in an additional charge at our standard rate of £45 plus vat per man-hour. If we determine we are unable to resolve any undeclared groundwork issue, we reserve the right to postpone all work until the customer has resolved the issue. It is the customers responsibility to safely store any building panels and components until we are able to return to continue erection of the building and to cover the cost for us to return to site and continue work, for example but not limited to fuel, accommodation, congestion charges, low emission charges etc. Unless agreed prior to commencement of works, it is not the responsibility of Custom Timber Buildings to remove soil / debris resulting from groundworks from the site.
When erecting the building yourself, it is recommended that the base is of accurate dimensions (this will ensure a good fit if no floor section and prevent the collection of water around the building which could migrate into or under the building). It is essential that the base is free draining and/or the building is erected on bearers which if needed are available at additional cost. If the building is breather lined we also recommend that a damp proof course is attached to the edges of the floor section prior to erection to prevent any moisture collected by the breather linning from being absorbed into the floor section and using a sealant between the vertical joints of wall panels. It is the customer's responsibility to ensure that the base and location are fit for purpose for the use and nature of their building.
CUSTOMER CHANGES TO AGREED BUILDING SPECIFICATIONS.
Any changes made by the customer, to the details of their order (e.g. building specifications), after they have signed an order confirmation or otherwise consented to said order, may incur an admin fee of £59+VAT. Each additional change of order details, may incur a new charge. If work has already begun on an item that is no longer needed after a customer-made change to order details, the customer may still be liable for payment of labour/materials for said item. As changes to orders may cause delays, any pre-agreed time scale is rendered invalid by the customers decision to make alterations.
SURCHARGES / DELAYS
Due to Brexit, Coronavirus, Civil Commotion and War we regret that these may affect our delivery / erecting timeframes. We may suffer delays and restrictions on movement of goods and a reduction in staff numbers. We also face delays in the supply of materials as many of our suppliers are also facing delays and supply shortages. All of which will impact our ability to meet any previously stated delivery timeframes. We will endeavour to deliver / erect orders as quickly as possible, however times will be extended, or delivery may be offered with very short notice. It may not be possible to provide definitive information relating to your order during this period of uncertainty.
The above is causing sharp rises in prices from our suppliers, for example but not limited to, glass, plywood, sterling board, ironmongery, energy costs, fuel and felt. As a result, it may be necessary for surcharges to be applied to the final payment of your account.
SECTIONAL / MODULAR CONSTRUCTION
All our buildings are sectional / modular which we define as being made up of panels / sections and individual walls, sides, roofs or floors may be sub divided and made from more than one panel / section at our discretion. These are supplied in flat pack form. Please note, most of our buildings are supplied with transit blocks on the bottom of the wall panels. These transit blocks must be removed prior to erecting your building.
TRANSIT DAMAGE
Loss or breakage arising during the course of delivery must be notified to the company's offices within three days. Failure to notify the company within this time period will render any potential claim for compensation or restitution null and void.
ROOFING FELT
In an effort to minimize prices, it is necessary to use all of the roll of felt. However, if you require continuous lengths of felt, maximum 10 meters, which is the maximum roll length, please ask for a price and we will provide you with a quote. This will then be added as an item detailed separately in your building confirmation. If you want your felt to be glued, which is what we recommend, please enquire for a price which would be detailed separately in the building confirmation. Otherwise when we erect your building the felt will be fixed with a row of nails to the top and bottom of each strip of felt. On rare occasions, as a result in changes in weather patterns, wind driven rain may migrate between layers of roofing felt. We can only guarantee water tightness if you are prepared to pay for the felt to be glued upon erection. However, it is not possible to guarantee against damage and or water ingress as a result of storms or other acts of God.
MOBILE BUILDINGS
With regard to skid units and trailers, these are designed for use on firm level ground at speeds no greater than walking pace. It may cause damage to move the unit when the ground is soft or uneven. Moving it on soft/uneven ground is at customer's discretion and risk. Timber skid units are sold on the understanding that should the wooden base frame be used by the customer to move the building, it is done so at the customers own risk. Should the customer require to move the shelter on a regular basis we strongly advise the purchase of our steel skid unit or for greater mobility our wheeled version.
MODIFICATIONS
Alterations, modifications or replacements requested by the customer after delivery has been effected, will only be instituted when agreed to in writing by the company. The agreement to effect such variations shall in no manner entitle the customer to delay payment.
INSURANCE
Immediately a building becomes the customer's property, by virtue of payment being effected in full to the company. The customer should ensure that adequate insurance cover is in place. The company accepts no responsibility for any loss incurred as a result of accident, storm damage or otherwise, however caused. In addition, the Company does not accept any liability in respect of defects, losses / damages due to fair wear and tear, misuse, deliberate damage, failure to maintain the building or providing inadequate base / foundations for your chosen building, changes, modification, alterations, addition to your building or using the building for a purpose other than that it was designed for. The Company does not accept any liability whatsoever for consequential loss. The company shall only be liable for 12 months after delivery / erecting and its liability is limited only to faults / defects caused by defective workmanship / faulty materials. The Company reserves the right to repair / replace any faults found to be caused by defective workmanship / faulty materials subject to the exclusions above and / or natural changes in timber that occur after delivery / erecting. Notwithstanding anything contained within these Terms and Conditions the Company’s liability to the Customer in respect of their Order / contract (Including negligence or breach of statutory duty) or howsoever otherwise shall arise will be limited to the price (excluding erecting costs and / or base work) of the goods specified in the Order.
PHOTOGRAPHY
This contract provides the right to the company, duly respecting the rights of privacy and access to the customer's land and property, at the time of delivery or erection, to take photographs of the building for records and promotional purposes.
CONTRACT TERMINATION
Should a customer wish to terminate an agreement, notice in writing must be given, delivered to the company's offices. As detailed above, at the time a deposit is placed the contract becomes binding and at this time we will order materials and commence your order. A deposit refund may be made where no work has commenced and after deduction of the value of materials purchased, at the time of notification, a charge will also be levied to cover the administrative costs incurred up to the point of cancellation. Where work has commenced, and the building has been partially manufactured, all costs incurred up to the time of cancellation will be deducted from the deposit, if the costs exceed the deposit the company reserve the right to invoice the customer and recover the cost of all work to the point of cancellation. The company reserves the right to claim the full balance outstanding where cancellation occurs at or near to the point of completion of the order. Should a customer wish to terminate an agreement/order for a bespoke building, in addition to the charges that will be levied as detailed here, the customer agrees to pay for any consequential losses to Custom Timber Buildings including but not limited to, loss of work whilst Custom Timber Buildings fulfils the customers contract, loss of revenue, additional labour costs incurred to fulfil customers order, costs relating to loss of manufacturing time. Where applicable, under the Consumer Rights Act 2015, you have the right to cancel you order up until fourteen days after the date of delivery, but the cost of the return of the goods, undamaged to ourselves, is at the customers' expense. If the goods are faulty when received, we will arrange collection at our expense.
BUILDING STORAGE
If you are unable to accept delivery on the date offered or cause delays, however so caused, we reserve the right to charge for additional storage of building or building components, depending on the storage space and length of storage. Additionally, we regret we cannot guarantee the condition of your building while in storage, but will endeavour to minimize deterioration where possible.
INTERNAL HEIGHT
Please note that the roof rails and if applicable trusses/truss braces, will be lower than the eaves height of your building, resulting in reduced headroom in some areas of your building. If you have any doubt about the suitability for your intended use, please do not hesitate to contact us for clarification.
Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties.
ADDRESS
Custom Timber Buildings Ltd, Bracketts Farm, Higher Halstock Leigh, Yeovil, Somerset, BA22 9QX